Is Your Phone System Helping or Hurting Your Practice?

A Smarter Look at Ortho Communication with Mango Voice’s Richard May

When’s the last time you thought about your phone system?

(If your answer was “never”—you’re not alone.)

In the latest episode of the Hey Docs! Podcast, Jill Allen chats with Richard May, Director of Partners at Mango Voice, to break down how your phones can do way more than ring. This isn’t a tech tutorial—it’s a front-row look at how AI and smart integrations are flipping the script on patient communication, team efficiency, and even training.

Let’s just say... if your phones are still just phones, you’re missing out.

From Phone System → Communication Platform

Richard starts with a big truth bomb: most practices are still using phones like it’s 2009.

Mango Voice’s VoIP tech transforms your phone system into a central communication platform. Instead of just connecting calls, it connects patient data in real time—so your front desk isn’t playing phone tag or digging through systems to find what they need.

More clarity. Less chaos. And yes, it makes your team sound very put-together.

AI That Actually Helps Your Team (Not Replace Them)

Here’s where it gets futuristic.

Mango AI listens to your calls (securely!) and pulls insights like sentiment analysis and conversation summaries. Translation: it helps your team see what’s working, where to improve, and how to consistently level up—without piling more onto their plate.

No performance review stress. No guessing games. Just data that helps people grow.

Smart. Scalable. HIPAA-Compliant.

What good is cool tech if it makes you nervous?

Richard walks through Mango’s built-in HIPAA-safe features, like secure transcriptions and recording settings. You get the training tools and patient transparency without worrying about crossing any compliance lines.

So yes—you can finally stop side-eyeing your call recordings.

One Size Doesn’t Fit All (And It Shouldn’t)

Whether your practice is multi-location, multi-time zone, or just multi-tasking, Mango Voice flexes with you. Features like:

• Custom call flows

• Auto-attendants

• Virtual assistants

...let you design a phone experience that works for your team and your patients.

Because no one wants to hear “press 1” fifteen times just to ask about their next appointment.

The Future Is Calling—And It Sounds Like AI

Richard shares what’s next: AI support that handles tasks like scheduling, payments, and follow-up reminders. It’s not about replacing people—it’s about automating the repetitive stuff so your team can focus on what really matters: patient experience.

Spoiler: the bots are getting better, and the future is getting faster.

Final Takeaway: Big Change Starts Small

Richard’s path into the Mango Voice world started with one big idea: there’s a better way to connect. His advice for doctors? Don’t be afraid to rethink your systems. Especially the ones you take for granted.

Because a smarter phone system isn’t just a tech upgrade—it’s a practice game-changer.

🎧 Listen in now to hear how Mango Voice is helping practices work smarter, not harder—one call at a time. And don’t forget to subscribe to the Hey Docs! Podcast for fresh, forward-thinking takes from the people shaking up the ortho world.