--- title: Deferments for payments during COVID - Part 6 description: Jill Allen will talk about what to do with contracts and financial protocols when patients have asked for deferments or reduction of payments. image: https://www.practiceresults.com/hubfs/Screen%20Shot%202020-04-07%20at%203.35.49%20PM.png --- 1 min read # Deferments for payments during COVID - Part 6 [ Jill Allen ](https://www.practiceresults.com/jills-blog/author/jill-allen) : Tue, Apr 07, 2020 @ 03:39 PM [orthodontic offices](https://www.practiceresults.com/jills-blog/topic/orthodontic-offices) [sucessful orthodontic offices](https://www.practiceresults.com/jills-blog/topic/sucessful-orthodontic-offices) [customer service](https://www.practiceresults.com/jills-blog/topic/customer-service) [Orthodontic Starts](https://www.practiceresults.com/jills-blog/topic/orthodontic-starts) [orthodontists](https://www.practiceresults.com/jills-blog/topic/orthodontists) [Jill News and Events](https://www.practiceresults.com/jills-blog/topic/jill-news-and-events) [Orthodontic Start-ups](https://www.practiceresults.com/jills-blog/topic/orthodontic-start-ups) ![Deferments for payments during COVID - Part 6](https://www.practiceresults.com/hubfs/Screen%20Shot%202020-04-07%20at%203.35.49%20PM.png) **Managing Patient Payment Challenges: Contracts, Deferments & Cash Flow Strategies** In times of financial uncertainty, orthodontic practices face a unique challenge—how to **support patients who request payment deferments or reductions** while keeping the practice financially stable. On our YouTube channel, Jill Allen, owner of Jill Allen & Associates, will walk orthodontists and their teams through **key strategies for handling contracts, financial protocols, and maintaining cash flow** during uncertain times. ### **Handling Payment Deferments with Confidence** When patients ask for **payment deferments or reductions**, it’s crucial to have a clear plan in place. While flexibility can build goodwill and strengthen patient relationships, it should be balanced with financial responsibility. Jill will share insights on how to: - **Review existing contracts** and identify areas where adjustments can be made without harming long-term financial health. - **Communicate effectively with patients**, ensuring they understand the impact of deferments and what their options are. - **Set clear terms** for any payment modifications to avoid confusion and future disputes. ### **Tracking Delinquencies & Staying Proactive** A few delayed payments might not seem like a big deal at first, but if left unchecked, they can **quickly add up and affect cash flow**. Jill will go over: - **How to track delinquencies efficiently** so nothing falls through the cracks. - **Best practices for following up on overdue accounts** without damaging patient relationships. - **When and how to enforce payment agreements** while maintaining a professional and compassionate approach. ### **Keeping Cash Flow Strong** Even with deferments, your practice still needs consistent income to stay operational. Jill will share **creative ways to keep revenue coming in**, including: - Offering **incentives for early or lump-sum payments**. - Exploring **alternative revenue streams** to supplement patient payments. - Identifying **cost-saving measures** that don’t compromise patient care. ### **Secure Your Practice’s Financial Future** With the right systems in place, you can navigate patient financial challenges while keeping your practice financially healthy. **Don’t miss this 15-minute video with Jill Allen**—learn how to manage contracts, track delinquencies, and keep cash flow steady, even in uncertain times.    - [Tweet](https://twitter.com/share) [![Everything is Figureoutable in Orthodontics- Vlog Part 5](https://www.practiceresults.com/hubfs/Untitled.png) ](https://www.practiceresults.com/jills-blog/everything-is-figureoutable-in-orthodontics-vlog-part-5) #### [Everything is Figureoutable in Orthodontics- Vlog Part 5](https://www.practiceresults.com/jills-blog/everything-is-figureoutable-in-orthodontics-vlog-part-5) [Jill Allen](https://www.practiceresults.com/jills-blog/author/jill-allen) : Mon, Mar 30, 2020 @ 10:30 AM During this 15 minute video Jill Allen owner of Jill Allen & Associates will talk to orthodontists and their teams about how to be successful in a... [orthodontic offices](https://www.practiceresults.com/jills-blog/topic/orthodontic-offices) [sucessful orthodontic offices](https://www.practiceresults.com/jills-blog/topic/sucessful-orthodontic-offices) [customer service](https://www.practiceresults.com/jills-blog/topic/customer-service) [Orthodontic Starts](https://www.practiceresults.com/jills-blog/topic/orthodontic-starts) [orthodontists](https://www.practiceresults.com/jills-blog/topic/orthodontists) [Jill News and Events](https://www.practiceresults.com/jills-blog/topic/jill-news-and-events) [Orthodontic Start-ups](https://www.practiceresults.com/jills-blog/topic/orthodontic-start-ups) [Read More](https://www.practiceresults.com/jills-blog/everything-is-figureoutable-in-orthodontics-vlog-part-5) [![Business Basics Session One- Defining your patient demographics](https://www.practiceresults.com/hubfs/Stock%20images/Raleigh%2c%20North%20Carolina%2c%20USA%20downtown%20city%20skyline..jpeg) ](https://www.practiceresults.com/jills-blog/business-basics-session-one-what.how.who-defining-your-patient-demographics) 1 min read #### [Business Basics Session One- Defining your patient demographics](https://www.practiceresults.com/jills-blog/business-basics-session-one-what.how.who-defining-your-patient-demographics) [Jill Allen](https://www.practiceresults.com/jills-blog/author/jill-allen) : Tue, Dec 22, 2020 @ 02:15 PM Welcome to Coffee Talk with Jill. I am Jill Allen the founder and owner of Jill Allen & Associates, the orthodontic consulting firm that specializes... [orthodontic offices](https://www.practiceresults.com/jills-blog/topic/orthodontic-offices) [sucessful orthodontic offices](https://www.practiceresults.com/jills-blog/topic/sucessful-orthodontic-offices) [branding](https://www.practiceresults.com/jills-blog/topic/branding) [marketing](https://www.practiceresults.com/jills-blog/topic/marketing) [customer service](https://www.practiceresults.com/jills-blog/topic/customer-service) [Increase New Patient Starts](https://www.practiceresults.com/jills-blog/topic/increase-new-patient-starts) [Orthodontic Starts](https://www.practiceresults.com/jills-blog/topic/orthodontic-starts) [orthodontists](https://www.practiceresults.com/jills-blog/topic/orthodontists) [Jill News and Events](https://www.practiceresults.com/jills-blog/topic/jill-news-and-events) [Orthodontic Start-ups](https://www.practiceresults.com/jills-blog/topic/orthodontic-start-ups) [Orthodontic Insurance Billing](https://www.practiceresults.com/jills-blog/topic/orthodontic-insurance-billing) [Read More](https://www.practiceresults.com/jills-blog/business-basics-session-one-what.how.who-defining-your-patient-demographics) [![When to hire-Coffee Talk Part 3](https://www.practiceresults.com/hubfs/jill-allen-_-associates-5.jpg) ](https://www.practiceresults.com/jills-blog/coffee-talk-with-jill-part-3) 2 min read #### [When to hire-Coffee Talk Part 3](https://www.practiceresults.com/jills-blog/coffee-talk-with-jill-part-3) [Jill Allen](https://www.practiceresults.com/jills-blog/author/jill-allen) : Thu, Sep 03, 2020 @ 01:03 PM In this episode of "Coffee Talk with Jill," Jill, the owner, and CEO of Jill Allen & Associates, will be talking about hiring! And more specifically,... [orthodontic offices](https://www.practiceresults.com/jills-blog/topic/orthodontic-offices) [sucessful orthodontic offices](https://www.practiceresults.com/jills-blog/topic/sucessful-orthodontic-offices) [branding](https://www.practiceresults.com/jills-blog/topic/branding) [customer service](https://www.practiceresults.com/jills-blog/topic/customer-service) [Increase New Patient Starts](https://www.practiceresults.com/jills-blog/topic/increase-new-patient-starts) [Orthodontic Starts](https://www.practiceresults.com/jills-blog/topic/orthodontic-starts) [orthodontists](https://www.practiceresults.com/jills-blog/topic/orthodontists) [Jill News and Events](https://www.practiceresults.com/jills-blog/topic/jill-news-and-events) [Orthodontic Start-ups](https://www.practiceresults.com/jills-blog/topic/orthodontic-start-ups) [Read More](https://www.practiceresults.com/jills-blog/coffee-talk-with-jill-part-3)